Terms and Conditions

Honeybee Packages are + or – 3lb average weight, with a marked, young, mated, hygienic Italian queen.  There will be dead bees in the package, this is normal.

Changes to orders & cancellations (before 2/1/2021) will be charged a $10.00 fee per package.  NO REFUNDS WILL BE ISSUED AFTER 2/1/2021.

In rare circumstances, dates will be changed due to unforeseen weather conditions.   If this occurs, we will contact you via email or phone. Please make sure the information you give us is the best way to contact you!

We are not responsible for information that is typed incorrectly online. Please make sure all your contact information is correct & current.  If any of your information changes please let us know.  This is critical for the post office to contact you for pick up & if dates change due to adverse weather conditions.

Bees shipped via USPS will be Hold For Pick Up only, at your local Post Office.

For either delivery method please check your bees before accepting the package and do not accept them if they are in bad condition more than 1” of dead bees on the bottom.

Bees will be shipped via USPS Priority Mail or if you choose UPS Next Day Air.    In the event that your package arrives damaged or with more than 1” of dead bees on the bottom or if the queen is dead – then you, the purchaser should file a claim online with the USPS here:

http://www.usps.com/help/claims.htm

It is the customer’s responsibility to file the claim with the USPS.  The payment will come from the USPS and be sent directly to the customer.  The claim process will require:

  1. Photo of the damaged package
  2. Photo of the shipping label
  3. Proof of value (your receipt from your bee order)
  4. Proof of insurance (found on the shipping label)

Or UPS here: https://www.ups.com/us/en/help-center/claims-support.page